Paysafe Accelerates Customer Value with Pathfinding
Paysafe is a giant in the world of payment processing, digital wallets, and online cash solutions. Headquartered in London and employing over 3,00 people across more than 12 countries, the company facilitates transactions in over 40 currencies at an annualised transactional volume of $140 billion.
As part of a drive to improve the merchant experience, Paysafe approached Modu to bring some fresh thinking to their plans for an enhanced self-service experience.
The challenge provided a perfect opportunity to demonstrate Pathfinding as a mechanism to determine the fastest route to value.
60-Day Results
Time to value reduced from 18 months to 60 days.
Shift to local first development, reducing time to productivity for new developers from weeks to hours.
Reduction in operational costs for merchant servicing.
Extensive customer research providing hard data to drive feature priority.
Continuous design and UX improvements.
Dockerised Angular front-end application with a Java Spring Boot backend and Wiremock for mocking and testing all deployed into AWS.
CLIENT TESTIMONIAL
The Pathfinding Approach
Knowing the potential complexities of such an undertaking, we began our work with a detailed discovery process to understand all existing platforms, pain points and opportunities for innovation and faster delivery.
We deployed a fully cross-functional team consisting of development, design, customer research and product leadership.
In line with Pathfinding, the team tackled the hardest areas early to shift learning to the left and create a more predictable delivery roadmap later.
Delivery was then in short iterations with a full demo and client sync every two weeks.
What we acheived
THE RESULTS
Significantly Reduced Time-to-Value
Faster time to value for the project and every new developer joining the organisation.
A major dent in operational costs to support merchant servicing.
Enhanced feedback cycles between merchants, the delivery team, and the client.
Support for broader channel migration initiatives across the company.
Modern product-led delivery with features backed up by customer insight.
Regular and extensive praise from stakeholders across the business.
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